Kitabi Corner

Legal

Privacy policy

Last updated: 25 October 2026

This policy explains what personal data Kitabi Corner Digital Services Private Limited (“Kitabi Corner”, “we”, “us”) collects when you use the Kitabi Corner website, app and library owner panel (the “Platform”), why we collect it, who we share it with, and the choices you have. It is written to follow the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.

By creating an account or making a booking, you agree to us using your data as described here. You can take this consent back at any time by deleting your account.

1. Who we are

Kitabi Corner Digital Services Private Limited runs the Platform and decides how your data is used. For this policy we are the “Data Fiduciary”. Each library listed on Kitabi Corner is a separate business that also receives some of your data when you book with it (see section 5).

2. What we collect

Data you give us

  • Account: your mobile number, name and, if you set one, a password (stored only as a secure hash, never as plain text).
  • Profile (optional): email address, home city and profile photo.
  • Bookings: the library, seat, shift, plan, dates and amounts of each booking, and the receipts made for them.
  • Reviews (optional): your star rating, comment, and any photos or videos you add.
  • Library owners: your name, mobile number, library name, address, photos, seat layout, prices, bank or payout details needed to pay you, and any message you send us. Owners also add details of students who join at the counter (name, mobile number, seat, plan and amount).
  • Support: what you write to us by email, phone or the contact form.

Data made when you use the Platform

  • Attendance: the date and time you check in and check out at a library, and how (QR scan, desk or automatic).
  • Payments: our payment partner Razorpay gives us a payment reference, amount, method type (for example UPI or card) and status. We never see or store your card number, CVV, UPI PIN or bank passwords.
  • Alerts: the notifications we send you, and a push token for each phone or browser where you turn notifications on.
  • Technical data: IP address, device and browser type, app version, and server logs of requests and errors. We use these to keep the Platform secure and working.

Device permissions

The app asks for these only when you use the feature, and you can turn each off in your phone settings:

  • Location, while using the app: when you check in by scanning the library QR, we check that you are inside the library (within about 150 metres). When you search “near me”, we use it to sort libraries by distance. Your location is used for that one check and is not stored.
  • Location in the background (optional): if you turn on automatic check-out, your phone watches for when you leave the library area and then checks you out. This check runs on your phone. Your location is not sent to us or saved; we only receive the check-out time.
  • Camera: to scan the check-in QR and to take photos or videos for your profile or reviews.
  • Photos and media: only the files you pick to upload.
  • Notifications: to send booking, payment, check-in and plan-ending alerts.

We do not read your contacts, messages, call logs or other apps.

3. Why we use it

  • To log you in with a one-time code (OTP) sent to your mobile number, or with your password.
  • To hold a seat, take payment, confirm your booking and make your receipt.
  • To let the library you booked know who you are, so they can let you in and manage your seat.
  • To record your check-ins and check-outs and show your attendance to you and the library.
  • To send you alerts about your bookings, payments, check-ins and plans that are ending.
  • To show your reviews to other students and the library.
  • To pay library owners, recover fees they owe us, and keep accounts.
  • To answer your questions and complaints.
  • To find and stop fraud, fake bookings, misuse and security problems.
  • To follow tax, accounting and other laws, and to respond to lawful requests.

We use data only for these purposes. We do not use it to show you ads, and we do not build advertising profiles.

4. What others can see

  • Your reviews are public. Anyone can see your rating, comment, photos and videos, with your first name, the first letter of your last name, and your profile photo.
  • Your mobile number, email and bookings are never shown publicly.

5. Who we share it with

  • The library you book with: your name, mobile number, profile photo, booking, payment status and attendance at that library. The library uses this to run its study space and may keep its own records.
  • Razorpay (payments and payouts).
  • 2Factor (sending OTP messages to your mobile).
  • Expo, Google and Apple (delivering push notifications to your phone or browser).
  • Hostinger and Cloudflare (hosting our servers and running our domain).
  • Government, courts or police, when the law requires it, or to protect the safety of a person or our rights.
  • A buyer or successor, if our business is merged or sold. They must follow this policy.

Service providers get only the data they need for their work and must protect it. Some of them may process data on servers outside India, as the law allows. We never sell your personal data.

6. Cookies and storage on your device

We keep your login session and simple settings in your browser’s local storage or your phone’s secure storage. We do not use advertising cookies, and we do not use third-party tracking or analytics tools. If you clear this storage you will be logged out.

7. How long we keep it

  • Account and profile data: while your account is open.
  • Bookings, payments, receipts, refunds and attendance: up to 8 years, as Indian tax and accounting laws need.
  • Server logs: only for a short time, as long as needed to run and secure the Platform.
  • OTP codes: a few minutes, until they are used or expire.

When you delete your account we erase your profile, reviews and alerts right away. The records we must keep are separated from your name and mobile number. See Delete your account for the full details.

8. Your rights

Under the DPDP Act you can:

  • Access a summary of your data and how it is used. Most of it is in the app under Profile.
  • Correct or update your data. You can edit your name, email, city and photo in Profile → Your details.
  • Erase your data and take back your consent, by deleting your account.
  • Nominate a person to use these rights for you if you die or are unable to.
  • Complain to our Grievance Officer (section 12), and if you are not satisfied, to the Data Protection Board of India.

To use a right that is not in the app, email support@kitabicorner.com from your account’s email, or tell us your mobile number. We may confirm it is you with a code before we act.

9. Children

Many students on Kitabi Corner are young. If you are under 18, a parent or guardian must agree to you using the Platform and should make or watch over the bookings. By using the Platform for someone under 18, the parent or guardian gives this consent. We do not track children’s behaviour or show them ads. If you think a child is using the Platform without consent, write to us and we will act on it.

10. Security

We use encrypted connections (HTTPS), hashed passwords, access controls, regular backups and limited staff access to protect your data. No system is perfectly secure, so please keep your phone, OTP codes and password private. If there is a data breach that affects you, we will tell you and the Data Protection Board as the law requires.

11. Changes to this policy

We may update this policy when the Platform or the law changes. The date at the top shows the latest version. If a change is important, we will tell you in the app or by message before it applies.

12. Grievance Officer

For any complaint about your data or this policy, contact our Grievance Officer:

  • Name: Dharmendra
  • Designation: Grievance Officer, Kitabi Corner Digital Services Private Limited
  • Email: support@kitabicorner.com
  • Address: 402, NRI Plaza, Rajeev Nagar Main Road, Road No. 0, Patna, Bihar 800024

We acknowledge every complaint within 48 hours and try to resolve it within 15 days, and in any case within one month.

13. Contact

  • Kitabi Corner Digital Services Private Limited
  • Email: support@kitabicorner.com
  • Phone: +91 70169 70508
  • Address: 402, NRI Plaza, Rajeev Nagar Main Road, Road No. 0, Patna, Bihar 800024
  • Support hours: Monday to Saturday, 10 AM – 7 PM