Kitabi Corner

Legal

Terms and conditions

Last updated: 25 October 2026

These terms apply when you use the Kitabi Corner website, app or library owner panel (the “Platform”), run by Kitabi Corner Digital Services Private Limited (“Kitabi Corner”, “we”, “us”). By creating an account, making a booking or listing a library, you agree to these terms, our privacy policy and our cancellation and refund policy. If you do not agree, please do not use the Platform.

1. What Kitabi Corner does

Kitabi Corner is an online booking platform. We list study libraries run by independent owners (“Libraries”) and let students book a seat for a shift and a plan (for example a day, a week or a month). The Library provides the seat and the study space, and is responsible for it. Kitabi Corner provides the listing, booking, payment, check-in and alert services. We are an intermediary, not the owner or operator of any Library.

2. Who can use it

  • You must be able to make a binding contract under Indian law.
  • If you are under 18, a parent or guardian must agree to you using the Platform and is responsible for your bookings and payments.
  • You may not use the Platform if we have suspended or closed your account before.

3. Your account

  • You log in with your mobile number and a one-time code (OTP), or with a password if you set one. Keep your phone, codes and password private and never share them with anyone, including people who say they are from Kitabi Corner.
  • Give your real name and keep your details correct. The Library sees them on your booking.
  • One account per person. Do not make an account for someone else without their consent.
  • You are responsible for everything done from your account. Tell us at once if you think it is misused.

4. Bookings and prices

  • The Library sets its own seat prices, shifts, plans and rules.
  • A Kitabi Corner convenience fee, and GST on it, may be added. The full amount is shown before you pay. GST is charged where the law needs it.
  • While you pay, the seat is held for a few minutes. If payment is not finished in time, the hold ends and the seat is released.
  • A booking is confirmed only after payment succeeds. You get a booking code and a receipt you can download.
  • Your plan runs for the dates shown on the booking. Unused days, shifts or hours do not carry forward and are not refunded.
  • A seat is for you only. You may not sell, transfer or share it.
  • If a price is shown wrongly because of a clear mistake, we or the Library may cancel the booking and refund what you paid.

5. Payments

  • Online payments are handled by our payment partner, Razorpay. Their terms also apply to your payment. We never see your card number, CVV or UPI PIN.
  • If you pay the Library directly at the counter, the Library may record that booking on the Platform. The receipt shows that it was paid at the counter.
  • If money leaves your account but the booking is not confirmed, it is refunded as set out in our refund policy.

6. Cancellations and refunds

Bookings are non-refundable once paid. Please read our cancellation and refund policy for the cases where we refund.

7. Check-in, check-out and attendance

  • You check in by scanning the Library’s QR poster in the app, or the Library desk checks you in. Self check-in needs your location to show that you are at the Library, and works only during your shift.
  • You can check out yourself, the desk can check you out, or, if you turn it on, the app can check you out when you leave the area.
  • Your attendance is shown to you and to the Library. Do not try to fake a location or check in for someone else.

8. Library rules

Each Library has its own rules (silence, ID, timings, belongings, food, guests). You must follow them. A Library may refuse entry or ask you to leave for misconduct. In that case no refund is due.

9. Alerts and messages

We send you OTP messages and service alerts about your bookings, payments, check-ins and plans that are ending, by SMS, push notification or in the app. These are part of the service. You can turn push notifications off in your phone or browser settings, but OTP messages are needed to log in. We will not send you marketing messages without your consent.

10. Reviews and what you upload

  • You can review a Library only after you have booked with it.
  • Reviews must be honest and about your own experience. Do not post anything false, abusive, hateful, obscene, threatening, private about another person, or that you do not have the right to share.
  • You keep ownership of what you upload. You allow Kitabi Corner, for free, to show, store, resize and share it on the Platform and in our own promotion of the Library or the Platform, for as long as it stays on the Platform.
  • We may hide or remove any review or upload that breaks these terms or the law. You can delete your own review at any time.
  • If you think something on the Platform is unlawful or infringes your rights, write to our Grievance Officer (section 19).

11. For library owners

If you list a Library on Kitabi Corner, these extra terms apply to you:

  • Correct listing. Your name, address, photos, facilities, seats, shifts, prices and rules must be true and kept up to date. You are responsible for your Library, its safety, its licences and its staff.
  • Honour bookings. You must give every confirmed student the booked seat for the booked shift and dates. If you cannot, you must offer a similar seat or the student will be refunded, and we may recover that amount from you.
  • Fees. Kitabi Corner charges a fee on bookings, as shown in your owner panel or agreed with you in writing. Depending on your settings, this fee is either taken from your share or added to what the student pays. GST is charged on our fees.
  • Payouts. We pay your share of online bookings to your registered bank account through our payment partner, after a short holding period shown in your panel. We may hold a payout while we look into a complaint, chargeback or suspected fraud.
  • Counter admissions. If you record a booking that the student paid to you directly, our fee on it becomes an amount you owe us. We recover these amounts from your later payouts, or you pay them to us when asked.
  • Student data. You may use students’ details only to run your Library and their bookings. Do not sell them, share them, or send students marketing without their consent. Keep them safe, and follow our privacy policy and the DPDP Act.
  • Your staff. You are responsible for everything done by people you give access to your owner panel.
  • Ending. You may stop listing with us by writing to us. Bookings already confirmed must still be honoured, and amounts due on either side must be settled.

12. Things you must not do

  • Make fake bookings, hold seats you do not mean to pay for, or resell seats.
  • Give false details, pretend to be someone else, or use another person’s account or payment method.
  • Fake your location, check-ins or attendance.
  • Post fake reviews, or pay or pressure anyone to write or remove one.
  • Copy, scrape or collect data from the Platform, or use it to contact people for your own business.
  • Try to break, hack, overload or reverse-engineer the Platform, or get around its security.
  • Use the Platform for anything illegal or harmful.

If you do, we may remove content, cancel bookings, hold payouts, or suspend or close your account, and we may report it to the authorities.

13. Our content

The Kitabi Corner name, logo, design, software and content are owned by us or our licensors. You may use the Platform only for its normal purpose. You may not copy, change or use them for any other purpose without our written permission.

14. Closing your account

  • Students can delete their account at any time from the app or on our Delete your account page.
  • We may suspend or close an account that breaks these terms, the law, or puts other users at risk. Where reasonable, we will tell you why.
  • Closing an account does not cancel amounts you owe, and does not entitle you to a refund of a booking that is already paid.

15. Our responsibility

  • We provide the Platform “as is”. We work to keep it running, but it may sometimes be slow or unavailable, for example during maintenance or problems with the internet, SMS or payment partners.
  • Library details (photos, facilities, timings, rules) are given by the Library. We try to keep them correct, but the Library is responsible for them.
  • Kitabi Corner is not responsible for what happens at a Library, including loss or theft of belongings, injury, or disputes between you and the Library or other students.
  • As far as the law allows, we are not liable for indirect losses (such as lost time or exam results), and our total liability for any booking is limited to the amount you paid to Kitabi Corner for that booking.
  • Nothing in these terms takes away rights you have under the Consumer Protection Act, 2019.

16. Your responsibility to us

If you break these terms or the law, or your content infringes someone’s rights, you agree to cover the reasonable losses, claims and costs that Kitabi Corner faces because of it.

17. Changes to these terms

We may update these terms when the Platform or the law changes. The date at the top shows the latest version. If a change is important, we will tell you in the app or by message before it applies. Using the Platform after a change means you accept the new terms.

18. Law and disputes

These terms follow the laws of India. Please contact us first. Most problems can be solved quickly. If a dispute is not solved, the courts in Patna, Bihar will have jurisdiction, subject to your rights to approach a consumer commission.

19. Grievance Officer

For any complaint about the Platform, a booking, a review or these terms, contact our Grievance Officer:

  • Name: Dharmendra
  • Designation: Grievance Officer, Kitabi Corner Digital Services Private Limited
  • Email: support@kitabicorner.com
  • Address: 402, NRI Plaza, Rajeev Nagar Main Road, Road No. 0, Patna, Bihar 800024

We acknowledge every complaint within 48 hours and try to resolve it within 15 days, and in any case within one month.

20. Contact

  • Kitabi Corner Digital Services Private Limited
  • Email: support@kitabicorner.com
  • Phone: +91 70169 70508
  • Address: 402, NRI Plaza, Rajeev Nagar Main Road, Road No. 0, Patna, Bihar 800024
  • Support hours: Monday to Saturday, 10 AM – 7 PM